terms and conditions

payment methods

  payments at unlabel online store are processed using debit, credit cards or via wire transfer. 

● after the customer confirms the order and makes the payment, the online store system will automatically send the order confirmation e-mail.

terms of delivery

  free delivery worldwide until 1st of July.

● we prepare the purchased items within 2 business days. the delivery takes from 3 to 6 business days in Lithuania and the EU countries, and from 7 to 14 business days to other countries of the world. important: delivery time may vary depending on delays in banking payments or other unexpected exceptional circumstances (force majeure).

● when purchasing from the non-EU countries, the customers are responsible for paying all of their country’s import, customs duty, VAT and other local taxes applicable in their country.

return policy

● these terms of return are only valid for items purchased from unlabel online store.

● if the size or colour of the item you received does not meet your requirements or its quality is inappropriate you may return the item to us within 14 days of the date of delivery.

● the returned items must be unused, unwashed, intact, of merchantable quality (the original price tags must not be removed or damaged, the protective tags must also be in place). the items must be returned with copy of invoice, in their original packaging, with the same merchandising as received by the customer. if the items are not fully complete, are not intact, disorderly or not properly packaged, we retain the right not to accept the items, not to exchange them and not to refund the money paid by the customer for the items.  

● to return the items, please contact us at info@unlabel.lt.

● the money paid for the items shall be refunded to the customer’s bank account within 5 business days after the merchandise is received. 

● important: any item in unlabel online store that is offered at a discount of 40% or more is a part of the final sale; therefore, such item is not subject to refund except in case of inappropriate quality.

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